Data Deletion Instructions
User Rights & Automated Data Purging Guidelines under GDPR & Meta Developer Rules
Cacto respects user privacy and strictly complies with Meta Developer Platform Terms regarding user data ownership and retention. You retain full control over your Instagram connected accounts and personal data.
Option 1: Automatic Deletion via Meta / Instagram App Revocation
When you revoke Cacto's permissions from your Facebook or Instagram account, Meta automatically invokes our Data Deletion Callback URL (https://cacto.cc/api/webhooks/data-deletion) via a signed HMAC request:
- Log in to your Instagram account or Facebook Business Manager profile.
- Navigate to Settings & Privacy → Website Permissions → Apps and Websites.
- Locate Cacto in the active apps list.
- Click Remove to revoke all Meta Graph API OAuth access tokens.
- Our webhook immediately purges your connected access tokens and campaign data, providing Meta with a unique confirmation code status URL.
Option 2: Direct Email Data Deletion Request
To request manual purging of your email address, waitlist entries, payment records, or automation analytics from our servers, submit an email to support@cacto.cc with the subject line "Data Deletion Request" along with your account email or Instagram handle. Our privacy operations team executes manual data purges within 24 to 48 hours and issues a confirmation receipt.
Data Retention & Security Policy
Once a deletion request is executed, your data cannot be recovered. Backup logs containing unidentifiable aggregate technical metrics are overwritten within 14 days. Read our full Privacy Policy for additional details.